Refunds & Returns Policy

Last updated: April 18, 2026

At IndexChex, we provide a digital, credit-based URL indexing service. This policy explains what customers purchase, when refunds may be available, and how we handle service issues in a fair and transparent way.

Please read this policy carefully before purchasing credits or using our services.

Quick Summary

You purchase digital credits that can be used only on the IndexChex platform.
Credits give you access to our URL submission and related platform features.
We do not guarantee that any submitted URL will be indexed by Google or any other search engine.
We do not offer refunds if URLs are not indexed.
Monetary refunds are not typically provided once credits have been delivered, except where required by law or where our service fails to conform to this policy or applicable law.
Refunds may be available for billing errors, unauthorized charges, undelivered credits, or significant platform defects.
Nothing in this policy limits any mandatory consumer rights that apply under your local law.

1. What You Are Purchasing

1.1 Digital Credits

When you make a purchase on IndexChex, you are purchasing digital service credits. These credits are a virtual, platform-limited form of value that can be used only within your IndexChex account to access our URL indexing services and related tools.

1.2 What Credits Allow You To Do

Credits may be used to access features and services made available on the IndexChex platform, including as applicable:

Submitting URLs for indexing attempts
Performing indexation checks on specified URLs
Accessing submission status information
Using platform reporting or analytics features
Using API or integration features that are included with your plan or account level

1.3 Nature of the Service

Credits give you access to a digital service. They do not represent ownership of any stored cash value, banked funds, or a redeemable monetary balance, and they are not exchangeable for cash except where required by applicable law.

1.4 Credit Characteristics

Non-transferable: Credits may not be transferred, resold, or assigned unless we expressly permit it in writing.
Platform-specific: Credits may only be used on IndexChex.
No cash value: Credits are not redeemable for cash except where required by law.
Delivered digitally: Credits are typically delivered to your account promptly after successful payment.
Expiration and subscription terms: Pay-as-you-go (PAYG) credits do not expire solely due to the passage of time while your account remains active and in good standing. Subscription credits are issued on a recurring billing cycle and, unless otherwise specified, must be used within that period and do not carry over to subsequent billing cycles.

2. What Our Service Does — and Does Not — Promise

2.1 Service We Provide

When you use IndexChex credits, we provide the digital service components described on our website, product pages, dashboard, and documentation at the time of purchase. Depending on your plan and feature set, this may include:

Acceptance and processing of URL submissions
Delivery of indexing-related requests, signals, workflows, or technical processes through our systems
Status monitoring, reporting, or dashboard visibility
Access to integrations, exports, APIs, or support features that are included with the applicable service offering

2.2 No Guaranteed Indexing Outcome

Purchasing credits or submitting URLs through IndexChex does not guarantee that any particular URL will be indexed, crawled, ranked, or displayed by Google or any other third-party search engine.

Indexing outcomes depend on many factors outside our control, including:

Search engine algorithms, systems, and policies
Website quality, trust signals, and domain history
Content quality and uniqueness
Technical issues affecting the submitted URL
Actions or limitations imposed by third-party services

2.3 Service Access vs. Third-Party Results

Our contractual obligation is to provide the service access and platform functionality described in our materials. Search engine decisions and third-party indexing outcomes are not fully within our control and are not guaranteed results.

3. Monetary Refund Policy

3.1 General Rule

Because credits are digital products delivered electronically and made available for immediate use, monetary refunds are not typically provided after credits have been delivered to your account. However, refunds may be provided where required by law or where our digital content or services fail to conform to this policy, our representations, or applicable consumer protection law.

3.2 Situations Where Monetary Refunds May Be Available

We may provide a monetary refund in the following circumstances:

A. Billing or Payment Errors

Duplicate charges caused by technical or payment processing errors
Unauthorized or fraudulent transactions
Incorrect billing amounts caused by our systems
Other verified payment processing mistakes

B. Undelivered Credits

You were charged but the purchased credits were not delivered to your account
Credits were improperly removed from your account due to a platform error

C. Significant Platform Defects or Non-Conforming Digital Services

Our platform has a significant defect that prevents normal use of credits
Core purchased functionality is unavailable for an extended period due to issues on our side
The purchased service materially fails to match the description we provided at the time of sale
Our digital content or services are faulty, defective, or non-conforming under applicable law

D. Legal Obligations

Applicable law requires a refund, cancellation right, price reduction, or other monetary remedy

3.3 Situations That Generally Do Not Qualify for Monetary Refunds

The following, by themselves, generally do not qualify for a monetary refund:

A submitted URL is not indexed by Google or another search engine
A URL is indexed more slowly than you expected
Your indexing rate is lower than hoped or lower than your prior experience
Search engine algorithm changes affect outcomes
You change your mind after credits have been delivered
You submit URLs incorrectly or use the platform in a way inconsistent with our instructions or policies
Your account is restricted for violating our Terms of Service

4. No Automatic Refunds for Unindexed URLs

IndexChex does not offer automatic monetary refunds or automatic credit returns solely because a submitted URL does not become indexed.

Unless we expressly state otherwise in a separate written offer, promotion, or service-specific guarantee, non-indexing alone is not considered a platform defect, billing error, or service failure for purposes of this Refunds & Returns Policy.

5. How To Request a Refund or Report an Issue

5.1 How To Contact Us

To request a refund or report a billing or platform issue, contact us at [email protected].

5.2 Information To Include

Please include as much of the following as possible:

Your account email address
Transaction ID or invoice reference
Date of purchase
Description of the issue
Any relevant screenshots or supporting documentation

5.3 Timing

We ask that you report billing errors, delivery problems, and platform defects within 60 days of the transaction or within 60 days of discovering the issue, whichever is later, unless a longer period is required by law.

5.4 Review Process

We will review refund and service-related requests in good faith and may request additional information where reasonably necessary. If we confirm that a refund or other remedy is appropriate, we may choose, where permitted by law and depending on the issue, to provide:

A correction or repair of the issue
Replacement credits
A partial refund
A full refund

6. Withdrawal Rights for Digital Content

6.1 Immediate Digital Delivery

Credits are digital content or digital services delivered electronically and typically made available for immediate use after purchase.

6.2 Consent to Immediate Performance

By completing a purchase, you request and consent to the immediate delivery or activation of your credits and related digital services.

6.3 Effect on Cancellation or Withdrawal Rights

In some jurisdictions, including parts of the EU, EEA, and UK, consumers may have a statutory withdrawal or cancellation right for certain distance purchases. Where the law allows that right to be lost for digital content or digital services supplied immediately, your consent to immediate performance and acknowledgement at checkout may reduce or eliminate that right.

6.4 Mandatory Rights Preserved

Even where a withdrawal right is waived or does not apply, you may still have rights to remedies for faulty, defective, or non-conforming digital content or services under applicable law.

7. Chargebacks and Payment Disputes

7.1 Contact Us First

If you believe there has been a billing error or unauthorized transaction, please contact us first at [email protected] so we can attempt to resolve the issue promptly.

7.2 Effect of Chargebacks

If a chargeback, payment dispute, or reversal is initiated, we may temporarily suspend account access or purchased credits while the matter is reviewed. If the chargeback is resolved in our favor, we may restore access once any outstanding balance, reversal amount, or fees we are entitled to recover have been addressed, where permitted by law.

7.3 Unauthorized or Fraudulent Use

Nothing in this section limits your rights in cases of actual unauthorized or fraudulent payment activity.

8. Account Suspension, Termination, and Credits

8.1 Suspension or Termination

We may suspend or terminate accounts in accordance with our Terms of Service, including where we reasonably believe there has been fraud, abuse, unlawful use, security misuse, or material violation of our platform rules.

8.2 Effect on Credits

If your account is suspended, access to unused credits may be temporarily restricted during investigation. If a violation is confirmed, unused credits may be cancelled or forfeited to the extent permitted by applicable law and our Terms of Service.

If we determine that a suspension or restriction was applied in error, we will restore appropriate access or credits.

8.3 Service Discontinuation

If we discontinue the IndexChex service generally for reasons unrelated to your misconduct, we will act reasonably and in accordance with applicable law regarding any unused paid credits, which may include providing continued access for a reasonable period, replacement value, or a refund where appropriate.

9. Abuse Prevention and Fair Use

9.1 Good Faith Use

Our services must be used in good faith and in compliance with our Terms of Service.

9.2 Review of Suspicious Activity

We may review accounts for potential misuse, fraud, or abuse, including behavior that reasonably suggests manipulation of billing systems, promotional offers, platform features, or prohibited submissions.

9.3 Case-by-Case Assessment

We do not make abuse determinations arbitrarily. Reviews are conducted on a case-by-case basis using available account, payment, technical, and usage information.

10. Consumer Protection and Mandatory Legal Rights

10.1 Rights Under Local Law

Nothing in this policy excludes, limits, or waives any rights or remedies that cannot be excluded under applicable law.

10.2 Examples of Mandatory Rights

Depending on your jurisdiction, these rights may include:

Rights relating to faulty or defective digital content or digital services
Rights to repair, replacement, refund, price reduction, or contract termination
Consumer guarantees that services match their description and are fit for the stated purpose
Protection against unfair or misleading contract terms

10.3 If There Is a Conflict With Local Law

If any part of this policy conflicts with mandatory law in your jurisdiction, the mandatory law will govern to the extent of that conflict, and the remaining provisions of this policy will continue to apply.

11. Changes to This Policy

We may update this Refunds & Returns Policy from time to time to reflect changes in legal requirements, our services, or our business practices. When we do, we will post the updated version on this page and update the effective date above.

12. Related Policies and Contact Information

Support Email: [email protected]
Website: https://indexchex.com

By purchasing credits or using IndexChex, you acknowledge that you have read and understood this Refunds & Returns Policy.